Terms & Conditions

Terms and Conditions

 

Effective Date: 31 August 2025

 

Welcome to OH Hair Extensions. These Terms and Conditions (“Terms”) govern your use of our website ohhairextensions.co.uk and your purchases from us. By accessing or using our site, you agree to be bound by these Terms. Please read them carefully.

 

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1. General Information

    •    The website is operated by OH Hair Extensions (“we,” “our,” or “us”).

    •    Our contact email is oh.hair.extensions@gmail.com.

 

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2. Products

    •    We supply 100% human Remy nano-tip hair extensions in various shades and textures.

    •    Product descriptions and images are provided for guidance, but colours may vary slightly due to screen differences or batch variations.

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    •    We reserve the right to update, change, or discontinue products at any time.

 

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3. Orders & Payments

    •    All orders are subject to acceptance and availability.

    •    Payment must be made in full at checkout. We accept secure payment through PayPal (including “Pay in 3”) and other listed methods.

    •    Prices are displayed in GBP (£) and include applicable UK taxes unless otherwise stated.

 

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4. Shipping

    •    Processing and delivery times are outlined in our Shipping Policy.

    •    We are not responsible for delays caused by couriers, customs, or incorrect address details provided by the customer.

 

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5. Returns & Refunds

    •    For hygiene reasons, hair extensions must be returned unopened, unused, and in their original packaging to qualify for a refund.

    •    Customers must notify us within 14 days of receiving their order if they wish to return an item.

    •    Refunds will be issued once returned goods are inspected and approved.

    •    Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.

 

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6. Wholesale Orders

    •    We offer discounts for salons and professional buyers.

    •    Wholesale orders may be subject to separate terms, provided upon application.

    •    Wholesale items are non-returnable unless faulty.

 

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7. Website Use

    •    You agree not to misuse the website (e.g., attempt to hack, spread malware, or disrupt service).

    •    All content (text, images, logos, designs) is the property of OH Hair Extensions and may not be copied or used without permission.

 

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8. Limitation of Liability

    •    We are not liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

    •    Professional installation and removal of extensions is recommended. We do not accept responsibility for damage caused by incorrect application, care, or removal.

 

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9. Changes to Terms

 

We may update these Terms occasionally. The latest version will always be available on our website with the updated “Effective Date.”

 

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10. Governing Law

 

These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the UK courts.

 

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11. Contact Us

 

If you have any questions about these Terms, please contact us:

 

📧 Email: oh.hair.extensions@gmail.com

🌐 Website: ohhairextensions.co.uk