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Privacy policy
1. Information We Collect
We may collect the following personal data when you use our website or services:
• Personal details: Name, email address, phone number, billing/shipping address.
• Payment details: Processed securely through third-party providers such as PayPal (including “Pay in 3”). We do not store your full card details.
• Account details: If you create an account, we may store your login details.
• Order history: Purchases, returns, and preferences.
• Technical data: IP address, browser type, device information, cookies, and analytics.
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2. How We Use Your Information
We use your personal data to:
• Process and deliver your orders.
• Provide customer support.
• Improve our products, services, and website.
• Send important service updates (such as order confirmations and shipping updates).
• With your consent, send marketing emails, prons, or offers.
• Prevent fraud and comply with legal obligations.
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3. Sharing Your Information
We do not sell your personal information. We may share your data with trusted third parties, including:
• Payment providers (PayPal) to process secure transactions.
• Delivery partners to ship your orders.
• Analytics and marketing tools (e.g., Google Analytics, Meta Pixel) to help improve our services and advertising.
• Legal authorities if required to comply with law or prevent fraud.
4. Cookies
We use cookies and similar technologies to:
• Improve website performance and user experience.
• Analyse traffic and usage patterns.
• Deliver personalised ads (where applicable).
You can manage or disable cookies through your browser settings.
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5. Your Rights
Under UK data protection laws (UK GDPR), you have the right to:
• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data (where legally possible).
• Object to or restrict processing of your data.
• Withdraw consent for marketing communications at any time.
To exercise your rights, please contact us at Oh.hair.extensions@gmail.com
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6. Data Security
We take appropriate technical and organisational measures to protect your personal data against loss, misuse, or unauthorised access.
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7. Data Retention
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including satisfying legal, accounting, or reporting requirements.
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8. International Orders
If you order from outside the UK, your data may be transferred internationally for order fulfilment and payment processing.
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9. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated “Effective Date.”
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10. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
OH Hair Extensions
Website: https://ohhairextensions.co.uk