Shipping Policy

Shipping Policy - the basics

Shipping Policy

Effective Date: 31 August 2025

At OH Hair Extensions, we want you to receive your order quickly and safely. This Shipping Policy explains our delivery options, processing times, and related information.

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Processing Times

• Orders are typically processed within 1–2 business days (Monday–Friday, excluding bank holidays).

• You will receive an email confirmation once your order has been dispatched.

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Shipping Rates & Delivery Times

• UK Standard Delivery: 2–4 business days.

• UK Express Delivery: 1–2 business days.

• International Shipping: Delivery times vary depending on the destination (typically 5–10 business days).

Please note: delivery times are estimates and may vary due to postal delays, customs checks, or other factors beyond our control.

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Order Tracking

• Once shipped, you will receive a tracking number via email (where available).

• You can use this tracking number to monitor your delivery

Shipping Providers

We partner with trusted couriers to ensure reliable and secure delivery of your OH Hair Extensions order.

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Customs & Duties (International Orders)

• International customers are responsible for any customs duties, taxes, or import fees that may apply.

• We cannot control or predict these charges, as they are set by the destination country.

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Incorrect Addresses

Please double-check your shipping details before placing an order. We cannot be held responsible for delays or non-delivery due to incorrect or incomplete addresses provided at checkout.

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Damaged or Lost Parcels

• If your order arrives damaged, please contact us immediately with photos of the packaging and product.

• If your parcel is lost in transit, we will work with the courier to investigate and resolve the issue.

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If you have any questions about shipping, please contact us:

📧 Email: oh.hair.extensions@gmail.com

🌐 Website: ohhairextensions.co.uk